Product Escalations Lead

Product Escalations Lead
Product Escalations Lead

28 December, 2015

Product Escalations Lead

Intel Technology India Pvt Ltd

Exp. 10 – 15 yrs            Location: Bengaluru/Bangalore

Job Description

You will be a part of product engineering team and will work closely work with product support team and customers to resolve highest escalated customer issues.
You will be responsible to manage customer and support team expectations and queries.
This role require analysis of customer issues and identify issue by going through product logs and available resources.
Being part of product engineering team you will facilitate the team to fix issues by reproducing customer issues, create setups and managing hot fix builds.
You need to co-ordinate with quality assurance team on release and managing product maintenance and hot fix release process.
You will be responsible for tracking SLA, reporting metrics and status report to the management team.
Salary: Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:IT Software – Application Programming , Maintenance
Role Category:Programming & Design
Role:Team Lead/Technical Lead

Product Support Customer Support Product Engineering Quality Assurance Product Escalations Lead java JEE

Desired Candidate Profile

UG: Any Graduate – Any Specialization
PG:Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate:Doctorate Not Required
Minimum bachelor’s degree with 10+ years of total experience with at least 5+ years of experience in product escalations activities.
Hands on experience working on java based web applications.
Prior experience of working on java/JEE based product sustenance is a must.
Must have good communication and interpersonal skills to work with geographically distributed teams.
Should willing to work on different time zones to support remote debugging of issues.
Good to have prior experience and knowledge of network and software security products.

Company Profile

Intel Technology India Pvt Ltd
Intel Technology India Pvt.Ltd focuses on creating innovative products that advance the next generation of technology. Intel with its strong technology heritage, provides an opportunity to work on cutting-edge technology, pushing the boundaries of innovation and transforming the way people live and work.

Recruiter Name:HR
Contact Company:Intel Technology India Pvt Ltd
Reference Id:784406

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Source by naukri