Job – Customer Support Professionals for Enterprise Division (chennai)

Job – Customer Support Professionals for Enterprise Division (chennai)
Job – Customer Support Professionals for Enterprise Division (chennai)

7 January, 2016

Job – Customer Support Professionals for Enterprise Division (chennai)

Exp. 0 – 3 Years              Location: Chennai               INR 2,00,000 – 3,00,000 P.A

Job Description

Excellent Communication – For Voice Support
Should be able to communicate effectively
Should possess good telephone and email etiquette
Must be a graduate
Should to work in US, UK time zones (24/7 environment including rotational night shifts)

The Customer support representative will be responsible for identifying the issue with the customers and routing them to the available engineer, when necessary. They will create, manage tickets for the issues that the customer contacts. They will act as the first point of contact before the customer reached the TAC. Their job will also involve creation of licenses and support accounts to the clients world wide.

The team will also ensure customer satisfaction / experience is and stays a priority. Manage high visibility exceptions and can work with cross – functional teams to provide best solutions.

Salary: INR 2,00,000 – 3,00,000 P.A
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Associate/Senior Associate -(NonTechnical)
Role: Associate/Senior Associate -(NonTechnical)

Customer ServicingCustomer CallingCustomer Service / Operationscustomer carebpointernational voicevoice processnight shiftinternational call centerinternational bpoAccounts PayableAccounts Receivable

Desired Profile

Education:UG -Any Graduate – Any Specialization
PG – Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate – Any Doctorate – Any Specialization, Doctorate Not Required

Company Profile

CSS Corp is a global information and communications technology company with an impeccable record for designing, developing, deploying and managing end-to-end IT and network services. From application development, testing and optimization through to enterprise-level cloud enablement and round the clock technical support services, CSS Corp provides a truly impressive range of quality services that focus on delivering strategic value and operational efficiency for its customers. CSS Corp proudly works with some of the world’s best known customer and partner brands. And, with a global multi-cultural workforce of more than 6000 individuals across 20 locations worldwide, the company has established a strong global foundation to continue supporting its international customers and growth aspirations.

Contact Details

Recruiter Name:Griffin Herman
Contact Company:CSS Corp Private Limited

Read more

Source by naukri