30 January, 2016
Exp. 5 – 10 Years Â Â Â Â Â Â Â Location: Chennai
Should have prior team handling experience and good in people management skills
Should have experience on network basic fundamentals like TCP 3 way handshake, fragmentation, packets, protocols, switches, routers, VPN and any firewall concepts
Should be flexible and good team player
Should have excellent communication
Willing to work in 12/7 night shifts
. Manage client SLAs (turn-around-time, quality)
. Production planning monthly, weekly and daily queue management, movement of resource on need basis
. Project management Resource planning as per project scope, risk management, escalation management
. Preparing Weekly, Monthly & Quarterly data for management review meeting.
. Goal setting, coaching and feedback, performance management, team development
. Career Management and development of team leaders and associates
. Provide SME and problem solving support for day to day issues
. Identify training gaps and plan training.
. Manage Availability of resources on the floor
. Report & Track Absenteeism & attrition.
. Participate in weekly operations meetings to discuss & action areas of concerns & improvement
. Assist in creating Continuous Improvement Plans
. Responsible for Quality & Auditing
Salary: Not Disclosed by Recruiter
Industry: IT-Hardware & Networking
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Team Leader -(Technical)
Role: Team Leader -(Technical)
NetworkingProject LeadingSwitchingProject ManagementTeam LeadingSCOPETeam ManagementResource PlanningService DeliveryVPNNetwork SecurityFirewallcheckpointidsipsTAC
Education:UG -Any Graduate – Any Specialization, Graduation Not Required
PG – Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate – Any Doctorate – Any Specialization, Doctorate Not Required
CSS Corp is a global technology consulting and support company. More than 140 clients continue to leverage our expertise in cutting-edge technologies to effect strategic business transformations. We help organizations virtualize their IT assets and applications by harnessing cloud and mobility to create highly responsive and agile processes. Our innovation arm, CSS Corp labs create platforms and solutions to accelerate IT transformation and enable faster go to market for customers. With more than a decade of optimizing complex IT landscapes, we are built from the ground up to create, manage and secure virtual environments. Our enhanced customer support backed by strong analytics-led approach gives you an edge in driving world-class customer experience. Our strong partnership led approach has enabled us create our mission of 100% referenceable customers. With over 5500 professionals, we deliver best in class technology consulting and support from 13 locations globally.
Recruiter Name:Human Resources
Contact Company:CSS Corp Private Limited
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