Spanish Voice Process Openings At Ocwen Financials!! (night Shifts)

Spanish Voice Process Openings At Ocwen Financials!! (night Shifts)
Spanish Voice Process Openings At Ocwen Financials!! (night Shifts)

12 January, 2016

BPO
Spanish Voice Process Openings At Ocwen Financials!! (night Shifts)

Exp. 2 – 7 Years             Location: Mumbai, Mumbai Suburbs

Walkin Interview from 14th December to 31st December from 12 PM

Job Description

Title: Home Retention Consultant (Spanish)
Ocwen Mortgage Servicing, Inc. (OMS) is a wholly owned subsidiary of Ocwen Financial Corporation (Ocwen) (NYSE:OCN), the largest independent mortgage loan servicer in the United States. Based in St. Croix, United States Virgin Islands, OMS owns and manages Ocwens global mortgage loan servicing assets and operations. Ocwen is widely recognized in government, industry, community and media circles as a leader in foreclosure prevention, mainly through loan modifications. Over the past few years, Ocwen has enjoyed significant growth in its loan servicing portfolio, largely as a result of successfully integrating servicing platforms acquired from large financial institutions.
As a leader in loan modifications, we strive to help struggling families meet their financial responsibilities and stay in their homes as well as help them address the concerns and complex questions they may have about their home and mortgage. Helping homeowners is what we do!
Make a difference by working in this dynamic, growing field for one of the most innovative and fastest-growing companies in the mortgage servicing industry. This is a fast-paced, high-end call center and responsible for resolving delinquency and providing outstanding customer service. We function with one key goal; to help customers find a resolution through their financial hardships and get current on their mortgage which in turn helps them protect their homes from being foreclosed. As a Home Retention Consultant you will work alongside highly motivated, well-educated peers who share your passion for providing the best possible service to our 2 million plus customers. The position offers advancement opportunities and a competitive salary plus incentives for the above-average performer.

Responsibilities:
Independently evaluate each loan assigned and the corresponding borrower based on all financial information available to develop the most beneficial resolution plan.
Formulate resolution plans through the use of repayment agreements, loan reinstatement, loan modification, deed in lieu, pre-approved sale, and total debt payoff.
Communicate all aspects of resolution plan with customers and/or third parties and provide timely resolution of customer inquiries.
Negotiate all aspects of plan with customers and third parties.
Manage and follow up the resolution of loans assigned in a timely manner.
Timely completion of weekly/monthly performance reports and special assignments.
Provide friendly and empathetic assistance to all customers.
Timely follow up to all workflows, calls (inbound and outbound), and management of portfolio.
Work with co-workers to assist in achieving team and department goals.
Meet or exceed Home Retention Department standards.
Qualifications:
High school degree required, a Bachelors Degree highly preferred
Strong track record of meeting or exceeding performance goals and customer service
Banking, Finance, Mortgage, Collections or sales experience ideal overall knowledge and experience in mortgage loan servicing is highly desirable
Must be an effective communicator and problem solver
Must be able to multitask
Excellent written and verbal communication skills
Excellent Analytical skills and the ability to provide excellent customer service
Desire to be involved in helping families maintain their home
Proficient in Microsoft applications
Should be Bi-lingual (Spanish & English). Fluency in Spanish is must.

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Associate/Senior Associate -(NonTechnical)
Role: Associate/Senior Associate -(NonTechnical)

Keyskills:
spanishspanish market researchspanish voice processspanish translatorspanish trainerspanish language expertspanish interpreter

Desired Profile

Education:UG -Any Graduate – Any Specialization, Graduation Not Required
PG – Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate – Any Doctorate – Any Specialization, Doctorate Not Required

Company Profile

Ocwen Financial Corporation (“Ocwen”) is the largest independent mortgage loan servicer in the United States and the fifth largest overall mortgage servicer. Ocwen is publicly traded (NYSE:OCN) and is widely recognized in government, industry, community and media circles as a leader in foreclosure prevention, mainly through loan modifications. Over the past few years, Ocwen has enjoyed significant growth in its loan servicing portfolio and market capitalization, largely as a result of successfully integrating servicing platforms acquired from large financial institutions. As a leader in loan modifications, we strive to help struggling families meet their financial responsibilities, get back on track, and stay in their homes as well as help them address the concerns and complex questions they have about their home and mortgage. Helping homeowners is what we do! Make a difference by working in this dynamic, growing field for one of the most innovative and fastest-growing companies in the mortgage servicing industry. As an Ocwen employee, you will work alongside highly motivated, well-educated peers who share your passion for providing the best possible service to our customers. The position offers advancement opportunities and a competitive salary.

Contact Details

Recruiter Name:HR
Contact Company:Ocwen Financial Solutions Pvt Ltd
Telephone:91-22-61276927
Email :Not Mentioned
Address :A-Wing, 2nd Floor, 4th Dimension, ,Mindspace|New Link Road, Malad (West) ,MUMBAI,Maharashtra,India

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Source by naukri

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