Business Excellence – Thane – TATA Group

Business Excellence – Thane – TATA Group
Business Excellence – Thane – TATA Group

29 September, 2015

BPO
Business Excellence – Thane – TATA Group

Exp. 5 – 9 Years           Location: Mumbai           INR 4,50,000 – 6,00,000 P.A

Job Description

Exposure in the areas of:
Transaction Monitoring,
Process improvement,
QMS, Audits
Performance Management
MIS Operations
WFM Ops
Domestic BFSI CLM/Collections ops
Candidate profile:
Graduate, PG preferred
Trainings like six sigma, COPC
Minimum 5 years of relevant experience.
Aged <35 yrs

Salary: INR 4,50,000 – 6,00,000 P.A
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Transitions/Migrations Manager
Role: Transitions/Migrations Manager

Keyskills:
Business Excellence process improvement six sigma operational excellence process excellence Transaction Monitoring transaction planning escalations Performance Management

Desired Profile

Exposure in the areas of:
Transaction Monitoring,
Process improvement,
QMS, Audits
Performance Management
MIS Operations
WFM Ops
Domestic BFSI CLM/Collections ops
Candidate profile:
Graduate, PG preferred
Trainings like six sigma, COPC
Minimum 5 years of relevant experience.
Aged <35 yrs

Education:UG -Any Graduate – Any Specialization
PG – Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate – Any Doctorate – Any Specialization, Doctorate Not Required

Company Profile

Tata Business Support Services (TBSS) was set up in 2004 to address the huge internal customer service needs of the Tata Group companies. It endeavours to be a long term partner in addressing all aspects of the outsourcing requirement of its clients. We cater to multiple industry verticals and provide multi channel service delivery including voice support in 10 different languages out of our world-class centers at Pune, Hyderabad and Mohali in India & USA centres at Florida and Ohio. We employ a 5000 strong skilled workforce across the globe that provides 24×7 support to our valued customers with expertise in multi-channel and multi-lingual service delivery. We specialize in Voice based in-bound and out-bound interactions and interactions through E-mail, Chat and Collaborative Web sessions.

Contact Details

Recruiter Name:Deepa Saiya
Contact Company:TATA Business Support Services Ltd
Telephone:7738080421
Email :deepa.saiya@tata-bss.com
Reference Id:Business Excellence
Website:http://www.tata-bss.com

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Source by naukri

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